First Responders Day – Insights from the frontlines 

First Responders Day

Every day first responders answer the call of duty, rushing into action to protect and help Victorians. As we celebrate First Responders Day, it’s time to shine a light on these brave individuals who selflessly dedicate their careers to others.  

From firefighters battling infernos to 000 call takers, their unwavering commitment to the community embodies the true essence of heroism. Join us as we honour their sacrifices, resilience, and the invaluable role they play in keeping Victoria safe.

When you are in an emergency what is the first thing you are told to do? Call 000. On what can be described as the very frontline of emergencies sits Cindy, a triple 000 ambulance call taker. Cindy shared her motivation for the role, stating, “I wanted to be able to help the community and make a positive impact.”

In the realm of family crisis and relationship challenges, there are dedicated professionals who diligently offer support and guidance to those in need. Among them is Dr. Stephen O’Kane, an experienced family violence counsellor at the Family Relationship Centre at EACH (Eastern Access Community Health).

The people who rush in when others rush out, firefighters in Victoria constantly risk their lives and safety to protect the community. One such firefighter with Fire Rescue Victoria is Rachel. She was inspired to become a firefighter after witnessing her emergency responder parents enjoy such fulfilling vocations, her mother as an emergency nurse and her father also a firefighter.

When it comes to contacting first responders it is not necessarily always about immediate emergencies. Crime Stoppers Victoria call taker George has also experienced moments of frustration and abuse in his role, helping callers to report information.

Posted on June 12, 2024

How to Report

Contact Victoria Police if the situation is urgent and requires immediate police attendance.

Contact Crime Stoppers Victoria online or over the phone if you have witnessed or know something about sexual violence or harassment.

Contact the Police Assistance Line online or over the phone for non-urgent crimes.

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