Every day first responders answer the call of duty, rushing into action to protect and help Victorians. As we celebrate First Responders Day, it’s time to shine a light on these brave individuals who selflessly dedicate their careers to others.
From firefighters battling infernos to 000 call takers, their unwavering commitment to the community embodies the true essence of heroism. Join us as we honour their sacrifices, resilience, and the invaluable role they play in keeping Victoria safe.
When you are in an emergency what is the first thing you are told to do? Call 000. On what can be described as the very frontline of emergencies sits Cindy, a triple 000 ambulance call taker. Cindy shared her motivation for the role, stating, “I wanted to be able to help the community and make a positive impact.”
When you are in an emergency what is the first thing you are told to do? Call 000.
On what can be described as the very frontline of emergencies sits Cindy, a triple 000 ambulance call taker.
Cindy shared her motivation for the role, stating, "I wanted to be able to help the community and make a positive impact."
She explained that the sheer number of people she gets to help everyday still amazes her and is the reason she goes to work every day.
“The crews that we work with here at 000 are just amazing,” Cindy said, explaining that everyone helps each other out, especially if someone on the team has to take a difficult call.
“It's so important to keep the morale up with our whole crew, so it's just teamwork all the way.”
She said one of the most rewarding calls to take is getting to deliver babies over the phone, and despite answering what are often distressing calls, there are many aspects of the job that are positive.
“Every day without fail, I will pass an ambulance on the road, and it makes me think of the scale of how many people we actually help in a day as a call taker. You're literally jumping from one call to the next, and I think sometimes we forget just how many people have helped.”
It is important for Cindy to be the calming voice on the other end of the phone.
“You can hear the relief in people's voices… they feel heard, we understand the emergency that they're in.”
However, 000 calls can often take a toll on the first responders receiving them, and it can be hard for outsiders to understand that there are real people on the other end of the phone.
“We do get quite a bit of abuse over the phone” Cindy explained.
She said when this occurs, she doesn’t take it personally and she tries to understand where the caller is coming from.
You can learn more about Cindy by listening HERE
In the realm of family crisis and relationship challenges, there are dedicated professionals who diligently offer support and guidance to those in need. Among them is Dr. Stephen O’Kane, an experienced family violence counsellor at the Family Relationship Centre at EACH (Eastern Access Community Health).
In the realm of family crisis and relationship challenges, there are dedicated professionals who diligently offer support and guidance to those in need. Among them is Dr. Stephen O'Kane, an experienced family violence counsellor at the Family Relationship Centre at EACH (Eastern Access Community Health).
With 15 years of experience in counselling, Dr. O'Kane has witnessed a myriad of relationship breakdowns, some much messier than others.
Working alongside mediators who refer couples in distress to him, Dr. O'Kane navigates the tumultuous waters of relationships before, during, and after break-ups, offering vital insights on family violence and parenting orders. His role also encompasses the close facilitation of the Parenting Orders Program, a crucial intervention often mandated by the family court for parents in conflict.
"This is a program that the family court often tells parents to do," Dr. O'Kane explained.
"The focus of that training is, you can have as much of a dispute between the two of you as you like, but there's great little people over there called children, and you really need to start putting their interests first."
An integral aspect of his work involves educating parents about what is truly in the child's best interests and ensuring this is considered at all stages of a relationship dispute or breakdown, "Whether you decide to stay in the relationship or not," he said.
In a landscape where emotions run high and tensions often flare, Dr. O'Kane emphasised that the focus of his role is always the well-being and best interests of the child.
"There's a duty to protect children from physical and psychological harm, and from being subjected to or exposed to neglect or family violence," Dr. O'Kane stated.
However, he acknowledged that the true challenge lies in determining how to actually do this.
"It's about understanding what children really have the right to," he elaborated. "They have the right to receive love, guidance, understanding, and boundaries from their parents."
But of course, that's not always the case. When family dynamics go wrong, and children are at risk it is Dr O’Kane’s job to find out why.
Exploring the multifaceted nature of family violence, Dr. O'Kane highlighted various contributing factors. "It might be that there's a situation where one of the parties has a mental health issue or a drug issue, or there's been a disagreement in the household, and neither party has the communication skills to resolve that other than pushing and shoving," he said.
“They've been taught that that's the only way to deal with that issue,” he explained.
According to the Australian Institute of Health and Welfare, family violence is more likely to be perpetrated by men than by women.
“I've had a lot of experience working with angry, violent men,” Dr. O’Kane said.
He elaborated on the notion that individuals often resort to behaviours they've been conditioned to think are normal.
“I've asked them where that's come from, and often they have said things like, I didn't have a father for most of my life or in my home environment there was lots of abuse and violence and anger.”
He explained that when people have problems, they “do what they’ve been taught to do.”
“It's about teaching and educating people about the differences between anger and violence, and to give them some tools and techniques to deal with some of those things.”
From there, it’s up to Dr. O'Kane to figure out how to best move forward, to give these violent people a way out of that behaviour and ultimately find a better way to cope.
“Every client has a way forward, but they might not understand what that is,” he said.
“There is a belief around that some men can’t change but I’ve run men’s behaviour change programs and I’ve seen enormous change in some men.”
In his role, Dr. O'Kane remains dedicated to guiding individuals towards healthier coping mechanisms and fostering positive behavioural change, ultimately striving to break the cycle of violence and protect the children that often get caught in the crossfire.
You can learn more about Stephen by listening HERE
The people who rush in when others rush out, firefighters in Victoria constantly risk their lives and safety to protect the community. One such firefighter with Fire Rescue Victoria is Rachel. She was inspired to become a firefighter after witnessing her emergency responder parents enjoy such fulfilling vocations, her mother as an emergency nurse and her father also a firefighter.
The people who rush in when others rush out, firefighters in Victoria constantly risk their lives and safety to protect the community.
One such firefighter with Fire Rescue Victoria is Rachel.
She was inspired to become a firefighter after witnessing her emergency responder parents enjoy such fulfilling vocations, her mother as an emergency nurse and her father also a firefighter.
However, Rachel explained that “Giving back to the community is generally why most firefighters apply.”
She explained that most of the time firefighters interact with people on what might be their worst day, “While it might be hard for us to deal with sometimes, I think it's really rewarding to be able to make a difference to them.”
Rachel recalled a time that she was a part of a crew called to a car fire. What Rachel found, however, turned out to be a lot more than that.
As they arrived, they discovered not only the car ablaze but also two houses on fire, with a man threatening people with an axe.
Rachel explained that as a firefighter you must think quickly as “first responders deal with often volatile and changing situations.”
You can learn more about Rachel by listening HERE
When it comes to contacting first responders it is not necessarily always about immediate emergencies. Crime Stoppers Victoria call taker George has also experienced moments of frustration and abuse in his role, helping callers to report information.
When it comes to contacting first responders it is not necessarily always about immediate emergencies. Crime Stoppers Victoria call taker George has also experienced moments of frustration and abuse in his role, helping callers to report information.
George explained that Crime Stoppers is a “Space where people can feel comfortable, calling us or reporting online and essentially being able to get information off their chest.”
He mentioned that people who haven't interacted much with the police before might feel anxious about sharing information. That's where Crime Stoppers comes in - it provides a way for people to share information about crime and suspicious activity anonymously.
“They don't have to give any [information] about themselves, and they can just talk to us,” George said, adding “It might be something very simple, like there is somebody in their area who just doesn't want to obey the road rules and wants to keep speeding, or it might be somebody who's witnessed or been a party to something really awful and traumatic.”
“We are able to take that information from them, put it into a report and send it off to police.”
George explained that callers are often really thankful because they can share information without needing to do any further follow-up.
“However, sometimes our role is to also educate the public on how police might allocate their resources or even what might constitute a criminal offense.”
If someone makes a report of a neighbour that committed a minor traffic offence it is George’s job to “talk to the public and give them a realistic picture of what might happen.”
But despite the explanation, sometimes people take out their frustration on the call taker.
You can learn more about George by listening HERE