Privacy Policy
This Privacy Policy outlines our privacy obligations to you as a user of our website. Protecting your personal information is very important to us.
Your anonymity in providing information about criminal activity is our core commitment to you, but it is important that you understand and agree with our Privacy Policy. This policy governs how we manage your personal information about you, which is collected by us or disclosed to us from you accessing this site.
This Privacy Policy applies to all personal information collected by Crime Stoppers Victoria Limited ABN 15006945151 (Crime Stoppers Victoria) via the website located at www.crimestoppersvic.com.au
You consent to Crime Stoppers Victoria collecting, holding, using and disclosing your personal information in accordance with this policy.
1 What is “personal information”?
(a) “Personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable:
(i) whether the information or opinion is true or not; and
(ii) whether the information or opinion is recorded in a material form or not.
(b) If information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.
2 What information do we collect?
The kind of personal information that we collect from you will depend on how you use the website. When submitting a report, the information we collect from you may include your identity and contact details. You do have the option of reporting anonymously but if you do not choose that option, when visiting this site, a record of your visit can be logged. Information is recorded for statistical purposes and is used by Crime Stoppers Victoria to monitor the use of the site, and to make improvements. The personal information which we collect and hold about you may include:
(a) the date, time and length of time of the visit to the site;
(b) the pages accessed and the documents downloaded;
(c) the user’s operating system;
(d) the user’s web browser version;
(e) your Internet Service Provider and top level domain name, for example, .com, .gov, .au etc; and
(f) the address of any referring web site, for example, the previous web site you visited.
No attempt is made to identify users or their browsing activities, except where required by or under law.
3 How we collect and use your personal information
(a) We may collect personal information from you whenever you input such information into the website. This information is collected by using a range of tools such as Google Analytics.
(b) When available we also collect cookies from your computer which enable us to collect information about website visitors including to tell us when you use the website and also to help customise your website experience. A cookie is a small file that the website may place on your device to store information. You may refuse to use cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of the website.
(c) Any personal information we obtain from you will only be used and/or disclosed in accordance with this policy and with your consent. Your personal information will never be traded or sold. However, we may be compelled by law to, or with your consent, disclose your personal information.
4 Purpose of collection
(a) The purpose for which we collect personal information is to provide you with the best service experience possible on the website. We may collect, hold and use your personal information so that we can:
(i) provide you with our services and manage our relationship with you;
(ii) contact you, if you have provided us with your contact information; or
(iii) comply with our legal obligations.
(b) In limited circumstances and in the usual course of our operations, we may disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
(c) By using our website and providing your contact information to us, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. In We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
(d) When donating to Crime Stoppers Victoria, card details are transmitted through a secure server using Mastercard via Stripe. Card data is not hosted by Crime Stoppers Victoria after processing. We only retain your contact information.
(e) Where you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt-out instructions provided in the communication.
5 Storage of information
(a) We store most information about you in computer systems and databases operated by either us or our external service providers.
(b) We implement and maintain processes and security measures to protect personal information which we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure.
(c) We will also take reasonable steps to destroy or de-identify personal information once we no longer require it.
6 Disclosure of information
(a) We may transfer or disclose your personal information to our related companies.
(b) We may disclose personal information to external service providers so that they may perform services for us or on our behalf.
(c) We may also disclose your personal information to others where:
(i) we are required or authorised by law to do so; or
(ii) you may have expressly consented to the disclosure or the consent may be reasonably inferred from the circumstances.
7 Access and correction
You may obtain access to the personal information we hold about you in certain circumstances, and you may correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.
8 Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by us and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
9 Links to other sites
This site contains links to other sites, for example, the Westpac site.
While we will always endeavour to only enter into business arrangements with reputable commercial entities that engage in ethical business practices, we are not responsible for their privacy practices or the content of their websites.
Please note, that our contractual arrangements with these parties aim to make sure that you are afforded a level of privacy protection that is equivalent to the level of privacy protection that we afford you. Please read the privacy policies of these other parties.
10 Overseas transfer
Some service providers who assist us in operating the website are not located in Australia. Your personal information may be transferred to such service providers including those located in the United States of America and in the Asia Pacific region.
11 How to contact us about privacy
If you have any queries, or if you seek access to or correction of your personal information, or if you have a complaint about our privacy practices, you will need to put your request in writing and send it to us at [email protected].
12 Changes to this policy
While this policy is current as at January 2025 it is subject to change, and the policy can be changed into the future. Any changes will be published on our website.
