Work at Crime Stoppers Victoria – Diversity and Engagement Officer

  • Permanent part-time opportunity (o.8 EFT, flexible hours)
  • Dynamic people-focused role
  • Central Docklands location
  • Be part of a positive and supportive team
  • We are committed to making Victoria safer and more secure
  • Help us create positive change across Victoria.

Purpose of the Position

The diversity and Engagement Office is responsible for:

  • Engaging with a range of culturally and linguistically diverse (CALD) media outlets to ensure Crime Stoppers Victoria campaign content reaches a broad range of multi-lingual communities
  • Engaging with a range of culturally and linguistically diverse communities to work in partnership in developing strategies and campaigns to promote community safety and crime prevention
  • Co-ordinating specific CSV community projects and ensuring all campaigns address the unique and varying needs experienced by CALD communities
  • Managing relationships with key stakeholders including frequent liaison with Victoria Police, Government agencies, and CALD community partners.

Success in this position will be achieved by developing strong relationships with external stakeholders, primarily multi-lingual media outlets and CALD communities, and working together to develop effective strategies and campaigns that help to make Victoria safer and more secure.

Responsibilities and Duties

  • Regular liaison and engagement with culturally and linguistically diverse media outlets
  • Undertake delivery of the CALD components of the CSV Service Level Agreement
  • Distribute Crime Stoppers Victoria campaign content to multilingual media partners and CALD community partners
  • Meet with and respond to multilingual media outlets to understand how to best promote community safety and crime prevention messages in their respective communities
  • Work with culturally and linguistically diverse community groups to better understand the crime and community safety issues impacting their community
  • Assist Head of Strategy to incorporate diversity into all campaign strategies
  • Respond to queries from and liaise with Victoria Police members
  • Attend community meetings and participate in community engagement activities
  • Media tracking in multilingual media outlets and analysis  and acquittal reports
  • Assist with the development of media/marketing campaign strategies by ensuring all Crime Stoppers Victoria campaigns employ a culturally and linguistically diverse lens
  • Specific campaign, event, and project coordination including stakeholder liaison, campaign design and delivery, administration, project management and evaluation
  • Utilisation of CSV’s internal processes and systems to track, record, analyze and report on campaign and project activity
  • Other related campaign, community and engagement duties as required.

Key Selection Criteria

Knowledge and Skills

  • Community: understands the beliefs, customs, needs and expectations of the general community, a specific community, or client group
  • Project coordination: understands principles, practises and standards associated with designing, implementing, monitoring and evaluating a piece of work to deliver a specific outcome at a specific time, often as part of a larger program or endeavour
  • Stakeholders and facilitation skills: is able to keep interested parties informed about, and engaged with, a particular endeavour, while managing their expectations about outcomes; is able to plan and guide formal group discussions to achieved agreed outcomes
  • Communications skills: is able to use spoken and written language to convey and obtain information, insights and ideas; is able to provide information to a group in a formal manner
  • Work monitoring and evaluation skill: is able to track the progress and impacts of work in line with agreed plans, outcomes and opportunities for efficiencies organisational systems

Personal qualities

  • Cultural awareness: considers situations, activities, decisions and outcomes from the perspective of how people of different ethnic, religious, professional or social identifications might see them
  • Collaborative mindset: approaches activities, decisions and outcomes from the perspective of working with others
  • People focus: considers activities, decisions and outcomes from the perspective of the client, customer or end-user; can quickly establish a natural rapport with a range of people
  • Resilience: perseveres to achieve goals, even in the face of obstacles; copes with setbacks; stays calm and focused under pressure; accepts constructive criticism without becoming defensive
  • Accountability: works to clear objectives in a transparent manner; accepts responsibility for decisions and actions; seeks to achieve the best use of resources; submits to appropriate scrutiny
  • Integrity: is consistently honest, fair, and ethical in words and in conduct; takes responsibility for own actions


  • Community Development (or related) qualifications or equivalent experience
  • Experience in engaging with culturally and linguistically diverse communities
  • Experience working in a not for profit and /or community organisation

How to apply for this job

To apply, please email your CV, covering letter and a statement addressing the Key Selection Criteria to using the subject line Diversity & Engagement Officer Application via CSV Website.

Applications close on Friday 2 February 2018.

Applications that do not address the Key Selection Criteria will not be considered.

For a confidential discussion regarding this role please contact Megan Hannan on 03 9247 5692.

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