These terms and conditions should be read in conjunction with Crime Stoppers Victoria Privacy Statement (‘Privacy Statement’)
Before you donate online, you must agree to our Privacy Statement and you should know and agree with:
Donations General Terms
Donations of $2 or more made to Crime Stoppers Victoria are fully tax-deductible.
If you make a one off donation you will receive please print the donation confirmation which is your receipt. If you make regular donations, for example, monthly donations then we will send you a monthly confirmation e-mail and at the end of the financial year, in July, we will forward you an e-mail which provides a total of all money donated to Crime Stoppers.
Donations are in Australian Dollars. ($AUS)
It is your responsibility to ensure that there are sufficient clear funds available in your account. You should check your account statement to verify that the amounts debited from your account are correct.
When donating to Crime Stoppers Victoria, card details are transmitted through a secure server using Westpac Banking Corporation PayWay® service. Card data is not hosted by Crime Stoppers Victoria after processing. We only retain your contact information.
Disputes and Refunds
If you have any concerns about payments that are deducted, then please do not hesitate to contact us on 9247-6345 so we can help resolve the issue. All complaints, grievances and disputes will be treated seriously, and as quickly and we can, having due regard to procedural fairness and confidentiality.
You can also refer your concerns to your financial institution, which will obtain details of the disputed transaction and may lodge a claim on your behalf.
Changes and Cancellations
We may vary details of your agreement or a direct debit request at any time by giving you at least 14 days written notice.
If you wish to cancel, defer or alter a debit payment you must notify us by calling 03 9247-6345 at least 14 days before the next donation day, so we can act on your request as promptly as possible.
Please provide details of your donation agreement, such as name, address, etc. for ease of processing.