Manager, Community Engagement

Crime Stoppers Victoria (CSV) has a fantastic opportunity in a newly created role for an experienced and enthusiastic Manager, Community Engagement to join the Crime Stoppers team based in our Docklands office in Melbourne. This is a full-time, 3-year fixed term role, reporting to the CEO.

CSV is a not-for-profit organisation governed by a voluntary Board of Directors and managed by a CEO. Established in 1987, CSV works with the community to help make Victoria a safer place.

Job responsibilities

This position will play a central role in the implementation of the Crime Stoppers Victoria (CSV) Strategic Plan 2018-2021, with particular reference to strategic goal one: Engaged Community. As a member of the CSV leadership team the position-holder will be expected to make a positive contribution to the culture of the team and set a strong example to both their own line reports and the rest of the organisation.

The role provides leadership across community engagement and stakeholder management with an additional focus on working with culturally and linguistically diverse (CALD) audiences. Your responsibilities will cover CSV’s relationships with the Victorian community and our complex range of stakeholders including Victoria Police and the Victorian Government.

The success of this position involves the continued development of relationships with external stakeholders including local government, community groups, Victoria Police, and the media. The role will require ongoing liaison with these stakeholders to maintain and further develop our relationships with the Victorian community.

You will be required to provide strategic and expert advice on how to design and deliver compelling activities that engage a range of audiences. As the lead within the organisation you will guide both the team and CSV’s CEO on the best approach to engage the community in our work towards our strategic goals.

The position is a 3 year fixed term contract, full time, 37.5 hours per week, although may include the requirement to undertake weekend work with flexible working hours across the week.

Your desired attributes

You will be a self-motivated and passionate about community safety and securing justice for victims of crime. You will be able to develop and implement a range of community engagement programs and activities in support of CSV’s strategic plan, to encourage and empower the Victorian community to act on crime and take responsibility for community safety. You will be able to coordinate CSV’s involvement at a range of community events throughout the year, including identifying those events which will bring the greatest value to CSV, liaising with event organisers, on-site event management and logistics, and evaluation. You will be comfortable working with internal and external stakeholders at all levels adept at juggling multiple projects and tasks simultaneously. You will have exceptional written and verbal communication skills as well as an excellent attention to detail and accuracy.


Key selection criteria

Technical capabilities

  • Tertiary qualified in community development or a related discipline, or commensurate experience in the field.


  • Proven experience in designing and coordinating events for a diverse range of target groups.


  • Proven success in communicating and building relationships with a range of stakeholders, including community groups and government / statutory bodies.


  • Experience in working with CALD communities and understanding the challenges that impact engagement.


  • A strong understanding of Victoria, the Victorian community and its diversity, with an established network of community contacts.


  • Experience working with senior stakeholders in a complex environment.


  • Demonstrated experience in managing teams to success.


  • Experience in project management and coordination.


  • Exceptional written and verbal communications skills including the ability to represent CSV in media activities and public speaking.


  • An analytical mindset, with the ability to interpret information, news, data and research quickly – and distil the most important/relevant information to inform unique and innovative new content and creation of ideas.


  • Solution-orientated approach with a strong client service focus.


  • Proven ability to work in a small but growing team.


Personal Qualities

  • Excellent interpersonal skills, including a demonstrated ability to build effective relationships and work productively with a diverse range of internal and external stakeholders.


  • Maturity and ability to exercise discretion and sound judgement in dealing with confidential matters.


  • Sound decision making and judgement.


  • The ability to deal comfortably with ambiguity and complexity.


  • Proven ability to manage multiple concurrent projects and conflicting deadlines.


  • Experience working collaboratively to develop solutions.


  • Proven ability to provide professional guidance, to influence multi-disciplinary teams and to be an effective team player.


  • Ability to demonstrate a high level of motivation and commitment to the values and ethos of CSV.


  • Comfortable taking a flexible approach to hours and work – events may require work outside of business hours.

What’s in it for you?

You will love working for a not-for-profit community organisation that makes a real difference to the lives of Victorians every day. You will feel enthused and passionate about doing your bit to keep the community feeling safe and helping to secure justice for victims of crime. You will feel a real sense of pride to be working for an organisation and brand that the community thoroughly supports and trusts.

How to apply

To apply, please submit a cover letter addressing the Key Selection Criteria, and a resume.

Click here to download the full Position Description.

Through its services Crime Stoppers Victoria seeks to represent, connect and engage with all of the Victorian community. In line with our focus on diversity, applications are strongly encouraged from Indigenous Australians, people from a range of cultural and linguistic backgrounds and people with disabilities and a gender-balanced workforce.

For more information about the role please contact Philip Connell, Manager Corporate Services at Crime Stoppers Victoria on (03) 9247 5513.

Submission deadline: Sunday 23 June, 2019 12:00am

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