Available Positions

Manager, Corporate Services

Closing date: 5pm, 10 May, 2021

Crime Stoppers Victoria is looking to hire an enthusiastic Manager, Corporate Services to join our team.

About the Organisation

Crime Stoppers Victoria (CSV) is an independent not-for-profit organisation that partners with the community, media and police to encourage people to prevent crime and to confidentially share what they know about unsolved crime or suspicious activity. 

Established in 1987, CSV is a highly trusted organisation with outstanding brand awareness and community support.

About the role

This role supports the CEO by leading the internal operations of CSV’s corporate services function, providing high level governance, administrative, strategic planning and operational oversight. The role includes diverse duties and oversees and provides advice to senior management on administrative matters including HR, risk management, finance, insurance, procurement, facility management and information technology services. Responsibilities will also include management of contract obligations and completion of funding acquittals and

Reporting to the Chief Executive Officer (CEO), the role will drive sustainability for CSV and build trust and strength in our governance structures as the organisation enters a new growth phase. The Corporate Services Manager will be accountable for key project deliverables within the Strategic Plan 2021-2025, with a particular emphasis in the areas of technology innovation, employee engagement for a small team and financial sustainability. 

CSV is a registered charity with DGR status. The Corporate Services Manager is responsible for managing related compliance and reporting obligations and must have a solid understanding of ACNC and ATO reporting requirements.

Direct Reports

The Corporate Services Manager has one direct report.
• Supervise the CSV Accountant to ensure that all CSV finance related matters are acquitted to the highest standard.
• Ensure direct report has role clarity and receives regular feedback on performance and training as required

Accountabilities & Responsibilities

Human Resources
• Develop, implement and maintain HR policies, procedures and associated records, ensuring all documentation is compliant 
• Liaise with external HR consultant to provide advice and solutions to CSV management in the areas of employee relations: performance and development management, mentoring and coaching managers, disciplinary and grievance matters, where appropriate
• Create employment contracts, position descriptions and performance review documentation and lead the induction and exit processes for CSV staff and Board members
• Create company training programs that develop and nurture both teams and individuals
• Lead internal Occupational Health and Safety processes and develop OHS training, policies and procedures

• Oversee the development of budgets, identification and management of cost drivers, variances and forecasts for programs
• Manage capital and financial resources in line with budgets and forecasts
• Oversee production of regular financial reports to managers, CEO and CSV Board and Sub-Committees and full financial year reports consistent with Corporations Law and Australian Accounting standards in time for audit and CSV’s AGM
• Ensure all requirements for the annual audit are met in a timely and accurate manner
• Provide financial analysis, evaluation and advice, especially for major program and capital investment proposals, including financial cost benefit analyses of new proposals
• Oversee CSV’s internal control environment and, in conjunction with recommendations from CSV’s auditors approved by AFRC, develop appropriate internal control policies and procedures to prevent and detect the potential loss of CSV’s assets and/or revenue streams
• Ensure that CSV has completed and lodged all statutory annual returns e.g., ASIC and ACNC
• Manage CSV’s cash balance, ensuring cash availability in line with operating expenses and investment planning

• Establish systems to capture repairs and maintenance requests and monitor allocation to trades to ensure responsive mediation
• Maintain a register of lease obligations
• Identify fit-for-purpose facilities for CSV operations, negotiate tenancy agreements and project-manage vacancies and occupancies to minimise disruption
• Contribute to the organisations tender process

Funding Acquittals
• Manage register of contracts and funding agreements
• Prepare and lodge funding acquittals and reports as per funding agreement obligations

Insurance and Risk
• Ensure performance monitoring processes are in place and relevant program reports are made to the CEO and Board as required
• Implement and monitor quality improvement and risk management framework
• Contribute towards policy development, implementation and compliance across all areas
• Identify and implement improvements to operational processes and procedures to enhance corporate services functions
• Monitor and amend CSV’s Insurances to ensure appropriate coverage Governance, Management and Coordination
• Design, influence and maintain a robust corporate governance, risk management & compliance framework for the organisation
• Participate in formulating and implementing the strategic and operational directions of CSV, together with the CEO
• Oversee CSV’s governance requirements, including policies, procedures and contractual obligations
• Maintain an ongoing relationship with key stakeholders including auditors, government departments, ATO, financial institutions etc
• Implement continuous quality improvement processes as the organisation expands and/or new technology becomes available
• Provide a robust approach to procurement and vendor management

Other duties consistent with the role and the incumbent’s skills and abilities as directed by the CEO from time to time.

Key selection criteria

• Tertiary qualification in relevant discipline e.g., Accounting, finance or business
• Full membership of a recognised accounting body, e.g., ICAA, CPA Australia
• Comprehensive understanding of HR, ICT, risk, and finance practices with accounting experience gained from a commercial environment
• Demonstrated experience with cash management
• Proven ability to negotiate and influence to achieve agreed outcomes
• Ability to provide financial and governance leadership and support to all levels of the organisation
• Highly developed influencing, communication and interpersonal skills
• Demonstrated experience in governance and working with Boards and Board finance sub-committees
• Ability to work in a small team
• Demonstrated sound decision making and judgement and the ability to deal comfortably with ambiguity and complexity
• Excellent interpersonal skills, including a demonstrated ability to build effective relationships and work productively with a diverse range of internal and external stakeholders
• Experience working with senior stakeholders in a complex environment
• Experience working collaboratively to develop solutions.
• Demonstrate a high level of motivation and commitment to the values and ethos of CSV

• Working knowledge of accounting packages particularly Xero, including Add-Ons and strong MS Excel skills
• Understanding of contemporary procurement concepts, including strategic vs tactical and direct vs indirect procurement, and the key stages of procurement (need and supplier identification, communication, negotiation and liaison, etc.)
• Demonstrated experience in facility management as tenant/lessee
• Highly developed understanding of ICT business functions
• Experienced in project management and project analysis
• Experience in working within the not-for-profit sector

Organisational Expectations

This position requires employees to access highly sensitive and confidential information. As such, you are expected to:

• Maintain the highest level of discretion, confidentiality and probity
• Maintain a current satisfactory Victoria Police check and WWC Check
• Immediately notify the CEO of any criminal charges filed against you
• Adhere to all organisational policies and procedures
• Display cultural awareness: consider situations, activities, decisions and outcomes from the perspective of how people of different ethnic, religious, professional or social identifications might see them
• Demonstrate a collaborative mindset: approach activities, decisions and outcomes from the perspective of working with others
• Maintain a people focus: consider activities, decisions and outcomes from the perspective of the client, customer or end-user; quickly establish a natural rapport with a range of people
• Show resilience: persevere to achieve goals, even in the face of obstacles; cope with setbacks; stay calm and focused under pressure; accept constructive criticism
• Exhibit accountability: work to clear objectives in a transparent manner; accept responsibility for decisions and actions; seek to achieve best use of resources; submit to appropriate scrutiny
• Act with integrity: be consistently honest, fair, and ethical in words and in conduct; take responsibility for own actions

Crime Stoppers Victoria acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.

Crime Stoppers Victoria (ABN 15 006 945 151) is endorsed as a Deductible Gift Recipient. Donations of $2 or more to Crime Stoppers Victoria are tax deductible in Australia.
Scroll to Top